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Terms & Conditions

General


These general Terms and Conditions apply to you as a consumer when you purchase products from us, Maria Nila AB, reg. no. 556298-9540, at our website marianila.com. By purchasing a product at marianila.com, you confirm that you accept these Terms and Conditions.

When placing an order on the website, a purchase agreement is entered into between you and Maria Nila when we have confirmed your order in writing and you have received our order confirmation. We ask you to save the order confirmation in order to facilitate correspondance with us about your purchase.

You must be at least 18 years old in order to purchase products at marianila.com.

Contact us


You may contact us using the address, e-mail address or telephone number provided below.

Andesitgatan 12, 254 68 Helsingborg
[email protected]
+46 (0) 42-453 47 00

If we change our address, e-mail address or telephone number, the updated contact information will be published and held available on our website marianila.com.

Prices & payment


All applicable prices for products are indicated at marianila.com. We reserve the right to make price adjustments; adjusted prices will be published and held available at our website marianila.com. The prices indicated at marianila.com are in Swedish kronor (SEK) and include VAT.

In the event a product is listed at an incorrect price due to a typographical or technical error, or any other reason, we preserve the right to refuse or cancel any order placed for such product.

We currently accept Visa, MasterCard and Paypal through the payment solution DIBS. When paying by card you will be asked to provide your card number, period of validity and cvc code. We use 3d-secure, developed by Visa and MasterCard, to secure payments and all payment information is encrypted using ssl encryption, which prevents unauthorized access to card details.

For more information on how we process payment information, please refer to our Privacy Policy.

For customers residing in Sweden, Denmark, Norway, Finland, Germany and the Netherlands, we also offer payment against an invoice in cooperation with Klarna. A standard credit check will be carried out when you choose Klarna Invoice as payment method at checkout. Payment shall be made within 14 days from purchase, otherwise a past due fee will be added to the invoice amount. For more information about Klarna’s payment terms, please click here.

Please note that when ordering against an invoice the shipping address needs to be your registered residence.

For further information about Klarna invoices, you may contact Klarna by telephone +46 (0)8-120 120 00, e-mail [email protected] or through their website www.klarna.se.

Shipping & delivery


The listing or description of a product at marianila.com does not imply that the product is presently available in stock.

Products purchased at marianila.com are sent to you on regular days, Monday-Friday excluding Swedish public holidays.

Orders are delivered by UPS, except for orders to Sweden which are delivered by Postnord. You will receive an e-mail when your order leaves our stock in Helsingborg, Sweden.

We offer free shipping to Sweden. Shipping within EU/EEA is charged 15 EUR.[storno1]

Time of delivery within EU/EEA is 3-7 days (UPS Standard).

Please note that the time of delivery may vary.

Term and right of withdrawal


These Terms and Conditions are valid for each purchase that you make.

You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for any reason or for no reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.

If you wish to withdraw your purchase, you must let us know within 14 days from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address and contact information to you. You may send the message to us by e-mail: [email protected] or by post: Andesitgatan 12, 254 68 Helsingborg. You may also use the Swedish Consumer Agency standard form for withdrawal and send it to us by post or email. You will then have 14 days to return the product to us.

Provided that the product is sealed, unused and returned to us intact and in its original packaging, we will repay you the total costs of the product as well as costs for shipping and return, provided that the product is returned by regular mail.

Please note that you as a customer is responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.

You agree to have sufficient funds or credit available upon placement of any such order to ensure that the purchase price will be collectible by us. After you place your order, we will send you a confirmation email (the “Order Confirmation”). We strive to provide accurate pricing information regarding the Products available on the Site. We cannot, however, insure against pricing errors. We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a Product whose price was incorrectly posted on the Site as a result of an error.

If this occurs, we will notify you by email. The Site may contain information regarding the availability of Products. In rare cases, a Product may be in stock when you place the order, and sold out by the time we attempt to process the order. Should this happen, we will notify you by email and cancel the item from your order. We also may offer some Products for sale before they have been manufactured or arrive at our warehouse. When you preorder these Products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order Promotions and offers apply as long as the product is in stock. There may be changes in the campaigns over time and we will do everything we can to meet your expectations. In case of problems with orders or changes, we will contact you via email to inform and correct your personal order.

Complaints


If you have received a damaged or defect product, please lodge your complaint to us by e-mail: [email protected] or post: Andesitgatan 12, 254 68 Helsingborg, as soon as possible after you have discovered the defect. If you lodge the complaint within two months from you discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within three years from ordering the product, you will have no right to invoke the defect.

We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”)) (see www.arn.se).

Please note that even if we hope that you are very happy with your product, you are not entitled for compensation if the only reason for your complaint is that you are displeased with the product.

Force Majeure


Maria Nila is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.

Changes and additions


Maria Nila reserves the right to change and make additions to these Terms and Conditions at any time. You are bound by the Terms and Conditions valid at the time for your purchase. Changes and additions of these Terms and Conditions are valid for all purchases made after publication at marianila.com. For this purpose, please consult marianila.com on a regular basis.

Flowbox #yesmarianilastockholm

We will be delighted every time we see our products in real life on social medias, and sometimes we may request to share these pictures in our channels. The pictures are published primarily on our website but may also be published in one of our other channels ex. Instagram, our magazine or in the store environment.


By responding to our request with the hashtag #yesmarianilastockholm, you agree to the following:


You provide Maria Nila AB (corporate ID 556998-2381), a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #yesmarianilastockholm, hereinafter referred to as ”picture", in their marketing and / or advertising , Including in the gallery on the website, newsletters, catalogs, e-mail and other customer communications, store materials and other marketing purposes.


Hereby certify and certify that (i) you own all of your rights to your pictures, (ii) you have been granted permission from any person appearing in your pictures to transfer the rights herein, and (iii) the use of your pictures by Maria Nila AB Will violate any third party's rights or violate any law.


Hereby, you release Maria Nila AB from all obligations to pay you for the use of your pictures and for the intellectual property rights of those associated with the above-described uses, thereby freeing and agreeing to keep Maria Nila AB and all persons acting for Maria Nila AB Claim damages for all claims, claims and liabilities, irrespective of nature, in connection with the use of the pictures as described above.

You may always reach out to us on matters of privacy and data protection by contacting us at: [email protected]

Protection of Privacy


We assume responsibility for all personal information that you provide us with or make available to us. Please see our Privacy Policy for more information on how we process your personal data.

Governing law and disputes


If a dispute should arise that we are not able to settle together, you may as a consumer apply to ARN. Maria Nila will comply with ARN’s recommendations in the matters they examine. You may contact ARN on their website or address:

Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm
www.arn.se

Furthermore, you may report your matter on the online platform of the EU Commission: http://ec.europa.eu/odr. Further information about alternative dispute resolution in consumer relationships can be found at www.konsumentverket.se.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden. Any dispute arising out of these Terms and Conditions shall be finally settled by the general courts of Sweden.