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These general Terms and Conditions apply to you as a consumer when you purchase products from us, Maria Nila AB, reg. no. 556298-9540, at our website marianila.com. By purchasing a product at marianila.com, you confirm that you accept these Terms and Conditions.When placing an order on the website, a purchase agreement is entered into between you and Maria Nila when we have confirmed your order in writing and you have received our order confirmation. We ask you to save the order confirmation in order to facilitate correspondance with us about your purchase.You must be at least 18 years old in order to purchase products at marianila.com.
You may contact us using the address, e-mail address or telephone number provided below.Andesitgatan 12, 254 68 Helsingborg[email protected] +46 (0) 42-453 47 00
If we change our address, e-mail address or telephone number, the updated contact information will be published and held available on our website marianila.com.
The listing or description of a product at marianila.com does not imply that the product is presently available in stock.Products purchased at marianila.com are sent to you on regular days, Monday-Friday excluding Swedish public holidays.Orders are delivered by UPS, except for orders to Sweden which are delivered by Postnord. You will receive an e-mail when your order leaves our stock in Helsingborg, Sweden.We offer free shipping to Sweden. Shipping within EU/EEA is charged 15 EUR.[storno1] Time of delivery within EU/EEA is 3-7 days (UPS Standard).Please note that the time of delivery may vary.
These Terms and Conditions are valid for each purchase that you make. You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for any reason or for no reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.If you wish to withdraw your purchase, you must let us know within 14 days from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address and contact information to you. You may send the message to us by e-mail: [email protected] or by post: Andesitgatan 12, 254 68 Helsingborg. You may also use the Swedish Consumer Agency standard form for withdrawal and send it to us by post or email. You will then have 14 days to return the product to us.Provided that the product is sealed, unused and returned to us intact and in its original packaging, we will repay you the total costs of the product as well as costs for shipping and return, provided that the product is returned by regular mail.Please note that you as a customer is responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.
If you have received a damaged or defect product, please lodge your complaint to us by e-mail: [email protected] or post: Andesitgatan 12, 254 68 Helsingborg, as soon as possible after you have discovered the defect. If you lodge the complaint within two months from you discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within three years from ordering the product, you will have no right to invoke the defect.We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Swedish National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”)) (see www.arn.se).Please note that even if we hope that you are very happy with your product, you are not entitled for compensation if the only reason for your complaint is that you are displeased with the product.
Maria Nila is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.
Maria Nila reserves the right to change and make additions to these Terms and Conditions at any time. You are bound by the Terms and Conditions valid at the time for your purchase. Changes and additions of these Terms and Conditions are valid for all purchases made after publication at marianila.com. For this purpose, please consult marianila.com on a regular basis.
If a dispute should arise that we are not able to settle together, you may as a consumer apply to ARN. Maria Nila will comply with ARN’s recommendations in the matters they examine. You may contact ARN on their website or address:Allmänna ReklamationsnämndenBox 174101 23 Stockholmwww.arn.seFurthermore, you may report your matter on the online platform of the EU Commission: http://ec.europa.eu/odr. Further information about alternative dispute resolution in consumer relationships can be found at www.konsumentverket.se.These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden. Any dispute arising out of these Terms and Conditions shall be finally settled by the general courts of Sweden.