Hi there!

Welcome to our FAQ, we are so happy to have you here. We have tried to answer the most common questions below. But if you have any further questions don't hesitate to contact us at americas@marianila.com

Order & shipment

If your order has not yet been shipped, the order can still be cancelled. Send an email with your order number to americas@marianila.com to find out if your order can be cancelled or not. Our customer service hours are Monday through Friday, 9 am to 4 pm EST.

When you shop at marianila.com, you always have 14 days to return any eligible items from the time you received the products. To receive a full refund, products must be unopened, unused, and returned to us in new condition in its original packaging. Please note that the cost of returns is at the customer’s expense. This includes the packing, care, and return label for the order. Therefore, please be careful when packing the products to avoid damages or lost items during transit.

When returning via mail, please return to the following address: Maria Nila 900 Third Avenue, 29th Floor New York, NY 10022 United States.

Please send an email to americas@marianila.com to receive your tracking number. Our customer service hours are Monday through Friday, 9 am to 4 pm EST.

Please send an email to americas@marianila.com with an image of the delivered box along with the products you received. Our customer service hours are Monday through Friday, 9 am to 4 pm EST.

Every completed and approved order automatically generate an order confirmation. The most common reason for not receiving an order confirmation is that in connection with the order you have happened to state an incorrect email address. If you feel unsure, our customer service is available to answer your questions.

If you do not collect your parcel, it will be returned to us as an unredeemed package. We will contact you if we have not received any information on why the parcel was not collected.

In the most common cases this is due to old web history being stored, which can result in the website not working completely correctly. What you may need to do is to clear cache and cookies. If you want further instructions on how to do this, you can contact our customer support team: contact@marianila.com.

When an order has been created in our system, a confirmation is automatically sent to the e-mail address you have provided when placing the order. Please make sure that the e-mail address is correct and check your spam folder to exclude that the confirmation has ended up in there. If you're still experiencing troubles please contact our support team at americas@marianila.com.

If an error occurred when you were placing your order, it might seem like your account has been charged twice. We never charge any uncompleted orders so if it looks like there is an extra withdrawal on your account, it is just a pre-authorization that will disappear automatically within 1-3 days. If you've received two order confirmations your order may have been duplicated. Please contact our team as soon as possible for further assistance.

Return policy

When you shop at marianila.com, you always have 14 days to return your order from the time you received the products. Unfortunately, you can not change your product. If you want to change to another item, you must place a new order.

Products purchased from an authorized dealer of Maria Nila should primarily go through the current store, do not forget to bring the receipt! We can not accept returns traded elsewhere than www.marianila.com. Please note that we do not have a "customer satisfaction guarantee". This means that we do not approve returns/complaints of products that you have used but that do not live up to your expectations. In case of any allergies or hypersensitivity, we always recommend that you try a new product on a small area (for example on the wrist) and wait for 24 hours to see if you get any reaction. If you need further information regarding returns/complaints, please contact our customer service team.

Product information

Color Refresh contains semi-permanent color pigments that stick to the outer cortex of the hair - this means that the color does not penetrate as well as a permanent color. Depending on the starting point of the hair, the color gradually washes out between 4-10 times (sometimes it takes longer if the hair is very porous). Please note that when used on grey or untreated hair the results may vary. Since it's only temporary pigments, they are not as strong as permanent hair color, and therefore it can be hard to cover grey. For some people, it seems to work covering grey hair, but we can't leave any guarantee as this is very individual. Always try on a strand of your hair before applying the color to the whole hair to see the result.

Our Curlicue Cream is developed to define and enhance naturally curly/wavy hair. It does not have the same effect on naturally straight hair.

Our products do not contain any nuts.

Yes! All of our series can be combined depending on the desired result.

Our products are very gentle as they are both 100% vegan, sulphate and paraben-free. According to the Swedish branch organization KTF (Cosmetic trade association), it is even safe to dye your hair in the salon - when you are breastfeeding or pregnant. At Maria Nila, we think you should always be extra careful with all types of products when it comes to pregnancy and breastfeeding. As a precautionary measure, we recommend that you reduce its use during a specific period. You can always consult your doctor if you are unsure.

Unopened bottles should be used within 30 months. Opened bottles should be used within 12 months. We do not recommend using products after expiration date.

Our products are very gentle as they are 100% vegan and free from sulfates and parabens. Since there are hair extensions with many different qualities and materials, we recommend you to consult with your hairdresser to be sure what products suit your specific extensions.

Quick Dry Heat Spray and Cream Heat Spray are products purely developed for heat protection. In addition, Structure Repair Leave-in Cream, Luminous Colour Hair Lotion, and True Soft Argan Oil also have some heat protective qualities.

Please read the instructions for Curly Girl Method thoroughly so that you get a full understanding of what ingredients need to be avoided. Some of our products like Curlicue Cream, Ocean Spray, Quick Dry Heat Spray and Eco Therapy Revive series are suitable for Curly Girl Method.

Our products are very gentle as they are 100% vegan, sulphate and paraben-free. However, all of our product safety testings has been performed on adults so we cannot give any recommendations for children. Therefore this is an individual choice.

Colour Guard Complex means that the product has some ingredients in it that make it preserve the color in your hair longer. The products with Colour Guard Complex for instance protect the hair against UV radiation and free radicals.

The color bomb masques can sometimes be tricky products since they behave differently in different hair types. How well the color attaches depends on the quality of hair. If your hair is porous, the color will attach better than on "glassy" hair. A color-treated or bleached hair is more open for pigments and therefore most suitable for the color masque. For further consultation, we recommend that you talk with your hairdresser or contact our team.

This certification guarantees that the products have a natural and organic formula that is environmentally friendly produced through responsibly sourced ingredients that respect biodiversity. All products in the Eco Therapy Revive series have 97-99 % natural ingredients.

Active molecules that gently and effectively can capsule oil, grease and residual styling products like a vacuum cleaner. They can then easily be rinsed out with water thanks to the molecule’s dual solubility in water and oil.