We accept returns for products purchased from Marianila.com only, and all returns are inspected upon return. You have 14 days to return any eligible items from the time you received the products. To receive a full refund, your package must be unopened, unused, and returned to us in new condition in its original packaging.
Please note that the cost of returns is at the customer’s expense. This includes the packing, care, and return label for the order. Therefore, please be careful when packing the products to avoid damage or lost items during transit.
Returns are usually processed within 10-14 business days, and you can expect your refund within 3–5 business days after your return is accepted and processed.
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
When you receive your order, please inspect the package for any signs of damage that may have occurred during shipment. It is normal for the shipping carton to show some wear but if damage has occurred to any of the item(s) in your shipment, please retain the box, the packing materials, and the items inside and reach out to us on email@example.com
Include your order number and pictures of the damage and describe what has happened. We will investigate your case and give you further instructions on how to proceed.